CALL CENTRE MANAGEMENT

Call Center Management -- 19 Vendor Reports | 4 Products

ALSO CALLED: Customer Call Center Management and Call Centre Management DEFINITION: Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, … Definition continues below.