CALL CENTRE OPERATOR

Call Centre Operator

Call centre operators answer customer telephone enquiries about products and services and promote an organisation's goods and services.

Call centre operators may perform the following tasks:

• answer incoming calls and assist customers in their specific enquiries
• create further interest in the company's services by inviting customers to use all services and products offered
• provide a high level of personalised customer service
• update databases with changes and status of each customer or prospective customer
• arrange the despatch of products, information kits or brochures to clients and interested parties
• follow up client calls with clerical duties, including faxing, filling out paperwork, doing credit reference checks and liaising with other departments.